VOLECOM
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Admin Announcement
Important Announcement About TikTok Advertising top up

Currently, due to a payment error, accounts under BC Agency 1 are unable to top up. We kindly ask for your understanding as we work to resolve this issue no later than Monday.


In the meantime, if you urgently need to use an account, please register a new account to use temporarily.

September 28, 2025
New announcement (need attention)

On August 16 and 17, our company will organize a tour for our staff. Therefore, all issues will be processed slower than usual. We hope you understand. Please try to use the automatic functions to get the fastest response. We will return to normal work on August 18. Thank you.

August 15, 2025
Facebook Ads Account Top-Up Feature Restored

Dear Valued Users,

We are pleased to inform you that the Top-Up function for Facebook Ads accounts is now back in operation. You can once again add funds to your account to ensure smooth and uninterrupted ad campaigns.

Thank you for your patience and understanding during the downtime. We appreciate your continued trust and support.

Best regards,

Volecom

August 14, 2025
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New Feature Update
  • Launch of 2 New Deposit Methods to Better Support Your Top-ups

    We are pleased to announce that three new deposit methods are now available on my.volecom.com: Airwallex and WorldFirst.

    • Airwallex: 2% fee

    • WorldFirst: 2% fee

    Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.

    Thank you for your cooperation and continued support.

    October 30, 2025
  • Launch of 3 New Deposit Methods to Better Support Your Top-ups

    We are pleased to announce that three new deposit methods are now available on my.volecom.com: PayPal, RedotPay, and Volet.

    • PayPal: 0% fee

    • RedotPay: 5% fee

    • Volet: 2% fee

    Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.

    Thank you for your cooperation and continued support.

    September 30, 2025
  • New Top-Up Feature via PayPal (Friends and Family)

    We are pleased to announce the launch of a new feature that allows you to top up your balance directly on our website using PayPal.

    With this update, you can now add funds easily and securely through the PayPal – Friends and Family payment method.


    This feature is designed to provide you with a smoother and more flexible way to manage your account balance.

    Simply choose the PayPal Friends and Family option at checkout, complete your transfer, and your funds will be credited quickly.


    Start using this convenient top-up method today on our website!

    Link: Top-up Wallet | Volecom Agency

    August 25, 2025
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Frequently Asked Questions

Absolutely not. If you run ads that violate TikTok's policies and cause your account to be suspended, we will refuse to provide you with an ad account in the future. So please make sure to carefully read TikTok’s advertising policies before using the service.

Yes. Once your account is activated, you can add funds and start running ad campaigns immediately. You can also enable the Auto Top-up feature to avoid any interruption in your ads.

The processing time is typically 24–48 hours after you complete the registration. Early registrants will be prioritized.

No. Registering for an ad account is completely free. Just fill out the form and wait for the system to review your submission.
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