VOLECOM
There is currently no support contact information available. Please contact the administrator for assistance.
We’re pleased to announce that the RedotPay payment gateway fee, which is charged when you top up funds on our website, has been reduced from 5% to 2%, effective immediately.
This update means lower fees and more value for every top-up transaction. If you have any questions, please contact our support team.
BSC network (BEP20) is having errors, so in the past 5 hours, customers who Top-up with USDT (Auto) via BSC network have not had their wallets automatically added to their wallets. We are in the process of manually Top-up for you, please wait.
Currently, due to a payment error, accounts under BC Agency 1 are unable to top up. We kindly ask for your understanding as we work to resolve this issue no later than Monday.
In the meantime, if you urgently need to use an account, please register a new account to use temporarily.
Starting 18 December 2025, Volecom Agency officially supports VAT invoice requests for funds topped up on our website.
The invoice will be issued under the description: Marketing & Social Media Advertising Services.
This VAT invoice is valid and eligible for businesses to record as deductible expenses in accordance with applicable regulations.
An additional 8% fee will apply when requesting an invoice (VAT – value added tax).
If you would like to request a VAT invoice, please follow the instructions during the top-up process or contact our support team for assistance.
We are pleased to announce that three new deposit methods are now available on my.volecom.com: Airwallex and WorldFirst.
Airwallex: 2% fee
WorldFirst: 2% fee
Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.
Thank you for your cooperation and continued support.
We are pleased to announce that three new deposit methods are now available on my.volecom.com: PayPal, RedotPay, and Volet.
PayPal: 0% fee
RedotPay: 5% fee
Volet: 2% fee
Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.
Thank you for your cooperation and continued support.
Yes. You can request a VAT invoice (the option is available during the website top-up process). The invoice will be issued under the description Marketing & Social Media Advertising Services. This invoice is considered valid and can be used by businesses to deduct it as a business expense. An additional 8% fee applies when requesting the invoice (VAT – value added tax).
