VOLECOM
There is currently no support contact information available. Please contact the administrator for assistance.
Announcement: Officially open registration for TikTok ad account service with refund feature
The new ad accounts with refund functionality have now been officially updated on the new system. You can register here agency.volecom.com to open a TikTok ad account with a refund feature in case the account gets suspended.
For customers currently using services on volecom.com who want to switch to the new system agency.volecom.com and manage both old and new accounts in one place, please message us directly for support and migration guidance.
New Announcement
We would like to inform our valued customers that after a period of working and negotiating with TikTok, TikTok has officially confirmed a new feature upgrade for TikTok ad accounts under Volecom.
We have now updated the system and will soon roll out a new structure with two types of accounts:
Standard TikTok agency account: no fee, but if the account gets suspended, the remaining balance will be lost along with the account (this is the current type we are still providing).
New TikTok agency account: starting from a 1% fee. If the account gets suspended, customers can transfer the remaining balance to a new account. You can scale with confidence without worrying about losing your funds.
For customers currently running TikTok ads who want to switch to the new system and choose a new ad account type, please turn off your campaigns, withdraw all remaining balance from your ad account to your Volecom wallet, then message us so we can assist with the transition.
(Note: This only applies to TikTok advertising customers. Facebook advertising will continue to operate on the current system as usual.)
Thank you, and we look forward to your response.
IMPORTANT NOTICE REGARDING META SYSTEM
Dear Valued Customers,
Currently, the Meta system is undergoing updates and a large-scale review process with a high level of strictness. During this period, we have observed that even simple actions such as changing account information (e.g., renaming) may be flagged as unusual behavior and can lead to immediate account disablement.
To ensure the safety of all advertising assets, we recommend temporarily limiting any account changes until Meta completes its update process.
The system is expected to stabilize within approximately 24 hours. During this time, some activities may be disrupted.
We sincerely appreciate your understanding and patience. Our team is closely monitoring the situation and will provide updates as soon as the system returns to normal.
Best regards.
Starting 18 December 2025, Volecom Agency officially supports VAT invoice requests for funds topped up on our website.
The invoice will be issued under the description: Marketing & Social Media Advertising Services.
This VAT invoice is valid and eligible for businesses to record as deductible expenses in accordance with applicable regulations.
An additional 8% fee will apply when requesting an invoice (VAT – value added tax).
If you would like to request a VAT invoice, please follow the instructions during the top-up process or contact our support team for assistance.
We are pleased to announce that three new deposit methods are now available on my.volecom.com: Airwallex and WorldFirst.
Airwallex: 2% fee
WorldFirst: 2% fee
Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.
Thank you for your cooperation and continued support.
We are pleased to announce that three new deposit methods are now available on my.volecom.com: PayPal, RedotPay, and Volet.
PayPal: 0% fee
RedotPay: 5% fee
Volet: 2% fee
Please note that all deposit requests will be manually reviewed by the admin team. To complete your deposit, you will need to upload a screenshot of your successful transaction on the website. Processing time may take approximately 5–10 minutes.
Thank you for your cooperation and continued support.
Yes. You can request a VAT invoice (the option is available during the website top-up process). The invoice will be issued under the description Marketing & Social Media Advertising Services. This invoice is considered valid and can be used by businesses to deduct it as a business expense. An additional 8% fee applies when requesting the invoice (VAT – value added tax).
